-- prepare your costumer support and education services for it!
A basic assumption and the starting point for this course is that the library is an organized collection of retrievable documents, which is managed by trained professionals (librarians) who are well-orientated in the collection and can provide access to it – without the librarian, there is no library!
Furthermore,
the course is designed on the anticipation that the librarians at the
University of Rwanda will be working in different services responsible for
specific areas and tasks, for example media, digital services, education, and
customer support.
The course content is specifically aimed at those who will be
working within the areas of customer support and education. It should be
stated, however, that no matter which area you are working with, consideration
of the libraries’ users is always necessary.
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CLICK ON READ MORE BELOW IN ORDER TO HAVE THE FULL PICTURE.
During the days that this course
lasts, we will be discussing and dealing with the following issues:
· The library’s stakeholders
· The library as a place (both
geographically located and on the web)
· Approaching users
· Getting to know the users
· Program activities
· Outreach work
The course
work consists of a mixture of lectures, practically oriented group work, and
individual assignments.
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